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Shipping & Return Terms

SHIPPING

UK.

Spend over £70.00 and automatically qualify for FREE TRACKED UK DELIVERY. Orders under this amount will be subject to a £5.00 shipping fee.

Europe.

Spend over £80.00 and your order will be shipped free. Orders under this amount will be subject to a £10.00 shipping fee.

USA/ Canada.

Spend over £90.00 and your order will be shipped free. Orders under this amount will be subject to a £15.00 shipping fee.

ROW.

Spend over £100.00 and your order will be shipped free. Orders under this amount will be subject to a £20.00 shipping fee.

RETURNS

Kindly read our return terms on https://po-zu.com/pages/returns

Please ensure that you use customerservice@po-zu.com if you have any issues.

Delivery Demo

IMORTANT ANNOUNCEMENT.

 

Please note that with immediate effect shipments into the EU will not incur ANY hidden additional costs, specifically relating to V.A.T. or IMPORT DTUIES. Whatever price you see advertised on the website, is the price you will pay, with the shipping charges added, only if applicable. 

 

We ship worldwide. If your item is in stock it will normally be dispatched within 1-3 working days.

Parcels are delivered Monday to Friday.

If you place an order for an in-stock item together with a pre-order item, your in-stock item will be held and delivered along with the pre-order item only once it becomes available.

If you would like your order to be split and for the in-stock item to be shipped first, then please place two separate orders.

For specific details on delivery in your country, please click through to your region in the following tabs.

For any questions please get in touch with us.

UK Delivery
Delivery Type Time* Cost
UK Standard Delivery

1-3 working days

Our courier has a 95% success rate of delivering parcels in 1-3 working days. But if you have not received your parcel within a week of placing the order, please contact customerservice@po-zu.com

Free - for all  full price orders. For all SALE items a £5.00 fee.

* Estimated delivery time is from dispatch date.

(Orders placed after 1pm will be dispatched the next working day).

All deliveries are trackable online and a signature is required upon receipt. Once your order has been dispatched you will receive a confirmation email containing a link to track your order.

Please ensure the delivery address you enter is accurate and complete; Po-Zu is not liable for any additional shipping costs that may occur when an order is undeliverable due to an incorrect or an incomplete address. 

Please note that we cannot deliver to a PO Box or Military Base addresses.

Due to the fast order processing time, we cannot amend your order once it has been placed. Please review your order carefully before submitting, checking style, size and shipping address. Please ensure there are no letters with accents in your shipping address.

All additional items sent within the same order are delivered for free, which means one flat rate of delivery whether you order one or ten items.

(Orders of two or more pairs may be sent in separate parcels if they weigh more than 2kg.)

Europe Delivery
Delivery Type Time* Cost
EU Standard
3-5 working days
Free - for all orders over £100. (otherwise £10.)
EU Express
1-3 working days

£25 - for all orders

* Estimated delivery time is from dispatch date. 

(Orders placed after 1pm will be dispatched the next working day).

Please note that with immediate effect shipments into the EU will not incur ANY hidden additional costs, along the lines of V.A.T. or IMPORT DTUIES. Whatever price you see advertised on the website, is the price you will pay, with the shipping charges added, only if applicable. 

 

All deliveries are trackable online and a signature is required upon receipt. Once your order has been dispatched you will receive a confirmation email containing a link to track your order.

Please ensure the delivery address you enter is accurate and complete; Po-Zu is not liable for any additional shipping costs that may occur when an order is undeliverable due to an incorrect or an incomplete address. 

Please note that we cannot deliver to a PO Box or Military Base addresses.

Due to the fast order processing time, we cannot amend your order once it has been placed. Please review your order carefully before submitting, checking style, size and shipping address. Please ensure there are no letters with accents in your shipping address.

All additional items sent within the same order are delivered for free, which means one flat rate of delivery whether you order one or ten items.

(Orders of two or more pairs may be sent in separate parcels if they weigh more than 2kg.)

USA Delivery
Delivery Type Time* Cost
USA Delivery shipped by OCS.
5-7 working days
Free - for all orders over £125 (otherwise £15.)

* Estimated delivery time is from dispatch date. 

(Orders placed after 1pm will be dispatched the next working day)

National customs policies vary, so for some destinations there may be additional import charges to pay. Any customs or import duties are charged once the parcel reaches its destination country and the recipient of the parcel must pay these charges. Since customs policies vary widely from country to country, we recommend contacting your local customs office to verify current charges before you place an order. Please note that we are not liable for charges levied or for the delay of items held at customs.

All deliveries are trackable online and a signature is required upon receipt. Once your order has been dispatched you will receive a confirmation email containing a link to track your order.

Please ensure the delivery address you enter is accurate and complete; Po-Zu is not liable for any additional shipping costs that may occur when an order is undeliverable due to an incorrect or an incomplete address. 

Please note that we cannot deliver to a PO Box or Military Base addresses.

Due to the fast order processing time, we cannot amend your order once it has been placed. Please review your order carefully before submitting, checking style, size and shipping address. Please ensure there are no letters with accents in your shipping address.

All additional items sent within the same order are delivered for free, which means one flat rate of delivery whether you order one or ten items.

(Orders of two or more pairs may be sent in separate parcels if they weigh more than 2kg.)

Rest of the World Delivery
Delivery Type Time* Cost
Standard
7-12 working days
Free - for all orders over £125. (otherwise £20.)
Express
2-7 working days

£45 - for all orders

* Estimated delivery time is from dispatch date. 

(Orders placed after 1pm will be dispatched the next working day)

National customs policies vary, so for some destinations there may be additional import charges to pay. Any customs or import duties are charged once the parcel reaches its destination country and the recipient of the parcel must pay these charges. Since customs policies vary widely from country to country, we recommend contacting your local customs office to verify current charges before you place an order. Please note that we are not liable for charges levied or for the delay of items held at customs.

All deliveries are trackable online and a signature is required upon receipt. Once your order has been dispatched you will receive a confirmation email containing a link to track your order.

Please ensure the delivery address you enter is accurate and complete; Po-Zu is not liable for any additional shipping costs that may occur when an order is undeliverable due to an incorrect or an incomplete address. 

Please note that we cannot deliver to a PO Box or Military Base addresses.

Due to the fast order processing time, we cannot amend your order once it has been placed. Please review your order carefully before submitting, checking style, size and shipping address. Please ensure there are no letters with accents in your shipping address.

All additional items sent within the same order are delivered for free, which means one flat rate of delivery whether you order one or ten items.

(Orders of two or more pairs may be sent in separate parcels if they weigh more than 2kg.)