Returns

• Process.

Should you wish to either exchange your order, request a refund, or speak to us regarding a faulty product, then please follow the returns procedure outlined below.

Please e mail alison@po-zu.com outlining your order number and the reason for your return and we will e mail you a returns label.

To return your Po-Zu's, please ensure they are packaged securely in the original shoe box. Fill in the returns slip that came with your order, detach it and include it with your returned item. Remember to tell us why you are returning the item and whether you’d like a refund or exchange.

The paperwork is essential, as this speed’s up the returns process. If the paperwork has not been completed in full, then the returns process may take up to two weeks.
Once we send you the returns label, we will also send you a link showing you the nearest drop off point.

When the return has been processed, we will manage the process, without delay, normally within 48 hours maximum of receipt of your return.

• Faulty Items.

If you consider your purchase to be faulty then please where possible attached images of your purchase, this allows us to speed up the QC process, on most occasions, we can decide, on the outcome once your images have been received.

• Courier Details.

We will use Yodel couriers to have your purchase collected from the thousands of drop off locations around the UK and returned to our warehouse facility.

• General.

If you have any questions surrounding this process of anything else surrounding your purchase, please use alison@po-zu.com and we will do our upmost and reply within 48 hours.

Thank you for your patience and understanding, we are here to help.

Outside of the UK you are required to pay for postage costs to return (full price and sale) items to us. Please note that you will not be refunded for initial or return postage costs or customs duties.

Refunds or exchanges on faulty products outside of the 30 day period will be considered in line with the statutory regulation of 6 months. 

To return your Po-Zu's, please ensure they are packaged securely in the original shoe box. Fill in the returns slip that came with your order, detach it and include it with your returned item. Remember to tell us why you are returning the item and whether you’d like a refund or exchange.

Outside of the UK you are required to pay for postage costs to return (full price and sale) items to us. Please note that you will not be refunded for initial or return postage costs or customs duties.

Please return the shoes to us at:

Po-Zu Returns, Ace Logistics, Belcon Industrial Estate, Geddings Road, Hoddesdon, Hertfordshire, EN11 0NZ.

Po-Zu is not liable for any lost, stolen or damaged items in the mail once they are returned to us. We would therefore advise posting your item using a recorded (signed for) and/or trackable service where the parcel contents is insured. This will ensure you receive full compensation should your parcel go missing.

Refunds or exchanges on faulty products outside of the 30 day period will be considered in line with the statutory regulation of 6 months. 

To return your Po-Zu's, please ensure they are packaged securely in the original shoe box. Fill in the returns slip that came with your order, detach it and include it with your returned item. Remember to tell us why you are returning the item and whether you’d like a refund or exchange.

Outside of the UK you are required to pay for postage costs to return (full price and sale) items to us. Please note that you will not be refunded for initial or return postage costs or customs duties

Please return the shoes to us at:

Po-Zu Returns, Ace Logistics, Belcon Industrial Estate, Geddings Road, Hoddesdon, Hertfordshire, EN11 0NZ.

Po-Zu is not liable for any lost, stolen or damaged items in the mail once they are returned to us. We would therefore advise posting your item using a recorded (signed for) and/or trackable service where the parcel contents is insured. This will ensure you receive full compensation should your parcel go missing.

Refunds or exchanges on faulty products outside of the 30 day period will be considered in line with the statutory regulation of 6 months. 

To return your Po-Zu's, please ensure they are packaged securely in the original shoe box. Fill in the returns slip that came with your order, detach it and include it with your returned item. Remember to tell us why you are returning the item and whether you’d like a refund or exchange.