Our Quality Guarantee

Po-Zu guarantees all of its shoes that are bought on po-zu.com at full price for up to 12 months from date of purchase against defective workmanship and/or materials when used under normal conditions for the purpose intended. For any claims made once the shoes have been worn, Po-Zu will either repair, replace*, or issue credit based upon the original purchase price toward a new pair of shoes. Credits will not be considered if shoes have been subject to excessive or unusual wear, mistreatment, or accidental damage. We regret that that this warranty does not extend to shoes bought at discounted price. 

All claims will be evaluated on a case-by-case basis. Please e-mail us photos of your claim with a proof of purchase to: customerservice@po-zu.com and we will reply as soon as possible with further instructions.

*Exchanges are subject to availability