FAQs

Below are a list of the most commonly asked questions. If your question isn't here, please don't hesitate to get in touch with us by either using the live chat function at the bottom of your screen or via email or telephone. We look forward to hearing from you.

 

How do I work out what size I should buy?

Please see our sizing guide.

Can I return an item if it doesn’t fit or I change my mind?

Yes you can if you have purchased an in-stock item. Please see our full returns procedure here.

What payment methods do you accept?

We accept all major Visa and Mastercard credit/debit cards. We also accept payment through Paypal and via a bank transfer. You can select your preferred payment method at the checkout.

Can I pay in different currencies?

For your convenience our shop has an option to display prices in various currencies (top-right corner next to the cart symbol), however all payments are processed in GBP. The exchange rate is constantly updated every day and is linked to http://www.xe.com (one of the most popular and reliable online exchange rate sources in the world). Please see the exchange rate as a guide since your own bank rates may vary.

According to the ‘comfort’ section on your website, the foot mattress will mould to my exact foot shape; how long does it take them to adjust?

The length of time Po-Zus take to mould to your foot shape depends on how often you wear them. Po-Zus are comfy from the moment you put them on, but you should notice them becoming sumptuously snuggly in about a week.

Are any of your shoes waterproof?

As we avoid using ecologically harmful substances such as waterproof membranes that contain Fluorochemicals, none of our products are entirely waterproof. For this reason we do not advise any of our shoes or boots for use in extreme weather such as heavy rain or snow.

Our winter leathers are slightly oiled, and can be protected further by using a natural shoe cream on top, such as our Edible Shoe Cream. The suede and tweed we use is finished with an eco-friendly water-repellant spray. These materials will provide some level of water resistance but are not waterproof.

The eco-microfibre we use is not water repellent, however, you may apply a water repellent spray if you wish.

From our women’s range the types of soles that provide better protection are the ones found on styles Alma, Luna and Pippa, and from our men’s range styles Chuck, Sequoia and Well.

Are all Po-Zu shoes equally comfortable?

Our Foot Mattresses come in two different thicknesses, 12mm and 6mm, so depending on which style you choose, there will be a different level of comfort; the thicker, the more comfortable! However, it’s worth noting that the 6mm mattress is removable and can therefore be more easily ‘refreshed’ and replaced when it is well worn. The thickness specification can be found on each product page under ‘Foot Mattress’ on the ‘Materials’ tab.

Can I use a Po-Zu discount code on Pre-Order or Customised items?

Regrettably not because they are made to order individually, which entail a lengthier and costlier production process. Please note that our customised platform does not accept gift vouchers either.

How long do Po-Zus last? Will they biodegrade while I wear them?

Po-Zus are designed to be very durable. They won’t start to biodegrade until they are covered in soil (a bit like wood). Exactly how long they last depends on the wearer, but we’d expect them to become your favourite shoes for years to come. For added peace of mind all our shoes come with a 12-month warranty.

I don’t want to throw my Po-Zus away! Can I get them repaired?

As Po-Zus are stitched, rather that glued together, they are easier to disassemble than most other shoes. We are planning to introduce a return & repair service soon, in the meantime please get in touch with us with any queries and we shall try our best to accommodate your needs: customerservice@po-zu.com

Can Po-Zus be recycled?

If they are still in good condition, the best way to recycle your shoes is to give them to a local charity shop, or you could get in touch with The European Recycling Company to find your nearest collection point.

The Po-Zu pair I have received don’t match perfectly, is this normal?

As with all naturally sourced materials, slight variations can occur in colour and texture. We match our shoes very carefully before we send them out to you, however if its not love at first sight, you can send them back to us in accordance with our returns procedure.